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At WarmWhisper Store, we want your home transformation journey to be as comfortable and satisfying as the products we curate. Just as we carefully select each area rug, bedding set, and home fragrance to create your perfect sanctuary, we stand behind the quality of every item. If you’re not completely satisfied with your purchase, our returns and exchanges policy is designed with your peace of mind at heart.
Our Return Policy
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging.
Non-Returnable Items
To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:
- Artificial Flowers & Plants (due to hygiene considerations)
- Candles & Home Fragrances (once opened or used)
- Bath Towels & Bathroom Rugs & Mats (for hygiene reasons, unless defective)
- Customized or personalized items
- Items marked as final sale
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Step 1: Submit Your Request
Within 15 days of receiving your order, please email us at [email protected] with the following information using our template below:
RETURN/EXCHANGE REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear WarmWhisper Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number:
– Order Date:
– Item(s) to Return/Exchange:
– Reason for Return/Exchange:
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Item Name & SKU if applicable]
[ ] Store credit
Contact Information:
– Full Name:
– Email Address:
– Phone Number:
Thank you for your assistance.
Sincerely,
[Your Name]
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear WarmWhisper Store Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number:
– Order Date:
– Item(s) to Return/Exchange:
– Reason for Return/Exchange:
Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Item Name & SKU if applicable]
[ ] Store credit
Contact Information:
– Full Name:
– Email Address:
– Phone Number:
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Wait for Authorization
Our customer care team will respond within 2 business days with a Return Authorization Number and detailed instructions. Please do not ship items back without this authorization.
Step 3: Package and Ship
Securely package the item(s) in their original packaging, include all tags and accessories, and ship to our returns center at:
WarmWhisper Store Returns
4411 Bastin Drive
Philadelphia, PA 19108
USA
4411 Bastin Drive
Philadelphia, PA 19108
USA
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Refund Information
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The timing of when you’ll see the refund in your account depends on your payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after we process your refund
- PayPal: 3-5 business days after we process your refund
Please note that original shipping fees are non-refundable, and a restocking fee may apply for opened items that are not defective.
Exchanges
For exchanges, the process is similar to returns. Once we receive your returned item, we will ship the replacement item. If the exchange item costs more than the original, you will be charged the difference. If it costs less, you will receive a refund for the difference.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you, including covering return shipping.
Need Assistance?
Our dedicated customer service team is here to help make your returns experience as seamless as finding the perfect accent rug or bedding set for your home.
Email: [email protected]
Address: 4411 Bastin Drive, Philadelphia, PA 19108
Response Time: Within 2 business days
Thank you for choosing WarmWhisper Store for your home decor needs. We’re committed to ensuring your complete satisfaction, just as we’re committed to helping you create spaces where quality meets comfort in every corner.