FAQ

At WarmWhisper Store, we believe in creating homes where quality meets comfort in every corner. We’re dedicated to helping you transform your living space into a sanctuary that reflects your personal style while providing the utmost comfort and quality.

We specialize in premium home furnishings and decor, including accent rugs, area rugs, artificial flowers & plants, bar furniture, bar stools, bath accessories, bedding collections, bedroom furniture, bookshelves, candles, and home fragrances. Our carefully curated selection focuses on items that enhance both the aesthetics and comfort of your home.

Absolutely. We stand behind the quality of every item in our collection. Each product is selected for its durability, craftsmanship, and ability to contribute to a comfortable, stylish home environment. We believe quality shouldn’t come at the cost of convenience, which is why we offer premium products with reliable delivery options.

Yes, we offer comprehensive bedding sets and collections designed to create a cohesive and comfortable bedroom environment. Our sets are carefully coordinated to ensure they meet both aesthetic and comfort standards.

We offer two main shipping methods to accommodate your needs:

Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 days after dispatch
Free Shipping: Available for orders over $50 via EMS – Delivery within 15-25 days after dispatch

Please note that order processing typically takes 1-2 days before dispatch.

We currently ship globally, with the exception of some parts of Asia and remote areas. If you’re unsure whether we ship to your location, please contact us at [email protected] for specific inquiries.

Once your order is shipped, you’ll receive tracking information via email that allows you to monitor your package’s journey right to your doorstep. We partner with trusted carriers like DHL, FedEx, and EMS to ensure reliable tracking capabilities.

Delivery times may vary slightly based on your location and local customs procedures. While we provide estimated delivery windows, factors beyond our control can occasionally cause delays. We appreciate your understanding and work diligently with our carriers to ensure timely delivery.

We want you to be completely satisfied with your purchase. If you’re not happy with your items, you may return them within 15 days of receipt. For detailed information about our return process and any applicable conditions, please visit our Returns & Refunds page or contact our customer service team.

To initiate a return, please contact our customer service team at [email protected]. We’ll guide you through the process and provide all necessary instructions to ensure a smooth return experience.

We accept various payment methods for your convenience, including Visa, MasterCard, JCB, and PayPal. All transactions are processed securely to protect your information.

Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

Our friendly customer service team is here to help with any questions or concerns. You can reach us at [email protected]. We’re dedicated to making your WarmWhisper experience exceptional and will respond to your inquiry as quickly as possible.

While we don’t list specific business hours, we strive to respond to all customer inquiries within 24 hours. Our team works diligently to ensure your questions are addressed promptly.

Our company is based at 4411 Bastin Drive, Philadelphia, US 19108. However, we serve customers worldwide through our online store at newfurnitureworld.com.